Privacy Policy

This Privacy Policy describes how DM Wellness, operated by Sri Hare Murare Trading Pvt. Ltd. (“we”, “our”, “us”), collects, uses, stores, and protects your personal information when you access our website, purchase our products, or interact with our services.

By using our website or providing your information, you acknowledge and agree to the terms outlined below.

1. Information We Collect

We collect only the information necessary to operate our business effectively and provide you with our products and services.

Information You Provide

• Name
• Email address
• Phone number
• Billing and shipping address
• Order details
• Any information shared through forms, messages, or customer support interactions

Automatically Collected Information

• IP address
• Device and browser information
• Website interaction data
• Cookies and tracking data

We reserve the right to collect and store any information reasonably required for business operations, security, analytics, and compliance.

2. How We Use Your Information

Your information is used strictly to support the operations, growth, and protection of DM Wellness.

This includes:

• Processing and fulfilling orders
• Managing customer service and support
• Improving our products, services, and website experience
• Conducting internal analytics and performance tracking
• Preventing fraud, abuse, or misuse of our platform
• Sending transactional communications (order updates, confirmations)
• Sending marketing and promotional content (where permitted)

We retain the right to use customer data in aggregated or anonymised formats for business insights and strategic decision-making.

3. Data Sharing & Disclosure

We do not sell personal information.

However, we may share your information where necessary to operate our business efficiently, including with:

• Payment processing providers
• Logistics and shipping partners
• Technology, analytics, and marketing platforms
• Regulatory authorities or legal bodies when required

We reserve the right to disclose information if necessary to:

• Comply with legal obligations
• Protect DM Wellness from fraud, claims, or misuse
• Enforce our Terms & Conditions

4. Marketing & Communication

By providing your contact details, you consent to receive communication from DM Wellness, including:

• Order updates
• Product information
• Promotional offers
• Educational content

You may opt out of marketing communications at any time; however, we reserve the right to continue sending essential transactional or service-related communications.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enhance user experience
• Analyse website performance
• Optimise marketing and advertising efforts

By using our website, you consent to the use of such technologies.

Disabling cookies may impact certain website functionalities, for which we are not responsible.

6. Data Retention

We retain your information for as long as necessary to:

• Fulfil orders and provide services
• Comply with legal, tax, and regulatory obligations
• Resolve disputes and enforce agreements

We reserve the right to retain data beyond account closure where required for business or legal purposes.

7. Data Security

We implement reasonable technical and organisational measures to protect your information.

However:

• No system is completely secure
• We do not guarantee absolute protection against unauthorised access or breaches

By using our website, you acknowledge and accept these inherent risks.

8. Your Rights

Subject to applicable laws, you may:

• Request access to your data
• Request correction of inaccurate information
• Request deletion of your data

All such requests are subject to verification and our legal and operational requirements.

We reserve the right to refuse or limit such requests where permitted by law.

9. Third-Party Services

Our website may integrate with or link to third-party platforms.

We are not responsible for:

• Their privacy practices
• Their policies
• Their data handling

Users are advised to review third-party privacy policies independently.

10. Children’s Privacy

Our products and services are not intended for individuals under 18 years of age.

We do not knowingly collect personal data from minors.

11. Updates to This Policy

We reserve the right to modify or update this Privacy Policy at any time without prior notice.

Continued use of the website constitutes acceptance of the updated policy.

12. Limitation of Liability

To the fullest extent permitted by law, DM Wellness shall not be liable for:

• Any data breaches or unauthorised access beyond reasonable control
• Loss or misuse of data arising from third-party services
• Any indirect or consequential damages related to data usage

13. Contact Us

For any privacy-related queries, you may contact:

DM Wellness
Sri Hare Murare Trading Pvt. Ltd.
Innov8 Ras Vilas, Lower Ground Floor
Salcon Rasvilas, D-1, Saket
New Delhi – 110017, India